ace21 Casino Terms & Conditions

1 Acceptance of Terms

By accessing, registering on, or using any part of the ace21 Casino platform available at ace21.app (the "Platform"), you ("User," "Player," or "you") acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions (the "Terms"), together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the ace21 platform. Continued use of the Platform following any published amendments constitutes your acceptance of the revised Terms.

2 Eligibility

To register and use ace21 Casino, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine regulations governing online casino gaming.
• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must be legally permitted to participate in online gambling activities under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, officer, or agent of ace21 Casino, or an immediate family member of any such person.
• You must not be self-excluded from gambling activities through any applicable self-exclusion program.

ace21 Casino reserves the right to verify your eligibility at any point during your use of the Platform. Providing false information regarding your eligibility constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of funds.

3 Account Registration

To access the full features of ace21 Casino, you are required to create a personal account. The following conditions apply to all ace21 accounts:

• One Account Per Person: Each individual may hold only one active ace21 account. The creation of multiple accounts by the same individual is strictly prohibited and will result in the suspension of all associated accounts.
• Accurate Information: You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, residential address, and valid contact details. You are responsible for keeping this information up to date.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. ace21 Casino will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to keep your credentials secure.
• Account Verification (KYC): ace21 Casino may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals or at any other time deemed necessary. This may include submission of a government-issued ID (such as a Philippine passport, SSS ID, or driver's license), proof of address, and proof of payment method.
• Account Suspension: ace21 Casino reserves the right to suspend or close any account at its sole discretion, including where there is reasonable suspicion of fraud, money laundering, or breach of these Terms.

4 Deposits & Withdrawals

All financial transactions on the ace21 platform are conducted in Philippine Peso (PHP). The following terms apply to all deposits and withdrawals:

• Minimum Deposit: The minimum deposit amount is ₱100. Deposits made below this threshold may not be credited to your account.
• Accepted Payment Methods: ace21 Casino accepts deposits and processes withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, subject to availability and applicable transaction limits.
• Withdrawal Processing: Withdrawal requests are subject to identity verification. ace21 Casino aims to process approved withdrawals within 15 minutes for GCash transactions, though processing times may vary depending on the payment provider and verification status of your account.
• Wagering Requirements: Funds credited as bonuses are subject to wagering requirements before they may be withdrawn. Please refer to the specific bonus terms applicable to each promotion.
• Transaction Limits: ace21 Casino may impose minimum and maximum transaction limits at its discretion. These limits may vary by payment method and account verification status.
• Refused Transactions: ace21 Casino reserves the right to refuse or reverse any transaction that it reasonably suspects to be fraudulent, in violation of these Terms, or in breach of applicable law.

5 Bonuses & Promotions

ace21 Casino offers various bonuses and promotional offers to eligible players. All bonuses are subject to the following general terms, in addition to any specific terms attached to individual promotions:

• Bonuses are available to eligible registered players only and may not be transferred, exchanged for cash, or combined with other offers unless explicitly stated.
• Each bonus offer is subject to a specific wagering requirement, which must be fulfilled before any associated winnings can be withdrawn. Wagering requirements will be clearly stated in the applicable promotion terms.
• ace21 Casino reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time without prior notice.
• Bonuses obtained through fraudulent means, including the use of multiple accounts or the exploitation of system errors, will be forfeited and the relevant accounts may be suspended.
• Players who have opted into a self-exclusion program or who have set deposit limits may not be eligible for certain promotional offers.
• ace21 Casino reserves the right to determine the eligibility of any player for any bonus or promotion at its sole discretion.

6 Game Rules & Fair Play

All games available on the ace21 Casino platform are governed by individual game rules, which are accessible within each game interface. By participating in any game, you agree to be bound by the applicable game rules.

ace21 Casino uses certified Random Number Generation (RNG) technology to ensure that all game outcomes are fair, random, and independent of previous results. The use of any software, tool, or strategy designed to manipulate game outcomes or gain an unfair advantage is strictly prohibited.

• In the event of a technical malfunction or system error during gameplay, ace21 Casino reserves the right to void the affected game round and return the wagered amount to the player's account.
• ace21 Casino's decision on all game-related disputes is final and binding.
• Players are responsible for ensuring that their internet connection is stable during gameplay. ace21 Casino is not liable for losses resulting from disconnections or technical issues on the player's end.

7 Prohibited Conduct

The following conduct is strictly prohibited on the ace21 platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Registering more than one account or using another person's account.
• Providing false, misleading, or fraudulent information during registration or verification.
• Using the platform for any money laundering, fraud, or other illegal financial activity.
• Using automated software, bots, scripts, or any other tools to interact with the platform in a manner not intended for human users.
• Exploiting software bugs, errors, or vulnerabilities for financial gain.
• Engaging in collusion with other players to gain an unfair advantage in any game.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the ace21 platform or its underlying software.
• Harassing, threatening, or abusing other players or ace21 staff members.
• Allowing any person under the age of 21 to access or use your ace21 account.

8 Intellectual Property

All content on the ace21 Casino platform, including but not limited to text, graphics, logos, icons, images, audio clips, game software, and the overall design and layout of the Platform, is the exclusive property of ace21 Casino or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from ace21 Casino.
• Use any ace21 trademarks, logos, or brand elements for any purpose without express written authorization.
• Create derivative works based on any content from the Platform.

Any unauthorized use of ace21 Casino's intellectual property may result in legal action.

9 Privacy & Data

ace21 Casino is committed to protecting your personal data. The collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms and is available at ace21.app/privacy-policy.

By using the ace21 platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Your personal data is collected for the purposes of account management, identity verification, transaction processing, and regulatory compliance.
• ace21 Casino does not sell your personal data to third parties.
• Your data may be shared with payment processors, regulatory authorities, and fraud prevention services as required by law or necessary for the operation of the Platform.
• You have the right to access, correct, and request deletion of your personal data, subject to applicable legal and regulatory obligations.

10 Limitation of Liability

To the fullest extent permitted by applicable law, ace21 Casino, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits due to technical malfunctions, system errors, or service interruptions.
• Unauthorized access to your account resulting from your failure to maintain the security of your login credentials.
• Losses arising from your reliance on information provided on the Platform.
• Delays in processing deposits or withdrawals caused by third-party payment providers.

ace21 Casino's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your ace21 account in the thirty (30) days preceding the event giving rise to the claim.

11 Responsible Gaming

ace21 Casino is committed to promoting responsible gaming practices among all its players. We recognize that gambling can become problematic for some individuals and we take our duty of care seriously.

The following responsible gaming tools are available to all ace21 players:

• Deposit Limits: You may set daily, weekly, or monthly deposit limits on your account to help manage your spending.
• Session Time Reminders: ace21 can notify you when you have been playing for a set period of time.
• Self-Exclusion: If you feel that your gambling is becoming a problem, you may request a temporary or permanent self-exclusion from the ace21 platform. Self-exclusion requests are processed promptly and cannot be reversed during the exclusion period.
• Reality Checks: Regular on-screen reminders of your session duration and net gaming activity are available upon request.

If you or someone you know is experiencing gambling-related difficulties, we encourage you to seek help. For more information on responsible gaming resources available in the Philippines, please visit our Responsible Gaming page.

12 Amendments to These Terms

ace21 Casino reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, we will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the ace21 platform following the publication of any amended Terms constitutes your acceptance of those changes. If you do not agree with the amended Terms, you must cease using the Platform and may request the closure of your account.

It is your responsibility to review these Terms periodically to stay informed of any updates. The effective date at the top of this page will be updated whenever changes are made.

13 Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to the appropriate courts of competent jurisdiction in the Philippines.

ace21 Casino operates in alignment with the guidelines and regulations set forth by the Philippine Amusement and Gaming Corporation (PAGCOR) for online gaming platforms serving Filipino players.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any aspect of the ace21 Casino platform, please do not hesitate to reach out to our support team. We are available 24 hours a day, 7 days a week.

• Live Chat: Available directly on the ace21 platform — the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link)
• FAQ: Visit our FAQ page for answers to the most common questions.

ace21 Casino is committed to responding to all support inquiries promptly and fairly. Your feedback helps us improve the platform for all Filipino players.