Your privacy matters to us. This Privacy Policy explains exactly what personal data ace21 Casino collects from Filipino players, how we use it, who we share it with, and what rights you have over your own information. We believe in full transparency — no fine print surprises.
These are the core privacy principles that guide how ace21 Casino handles every piece of information you share with us.
ace21 Casino does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is yours — full stop. We collect only what we need to operate the platform safely and legally.
Every page of the ace21 platform is protected by SSL (Secure Sockets Layer) encryption. This means all data transmitted between your device and our servers — including login credentials and payment details — is fully encrypted in transit.
ace21 players have the right to access, correct, and request deletion of their personal data at any time. Simply contact our support team and we will process your request in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
All personal data collected by ace21 Casino is stored on secured servers with restricted access controls. We apply industry-standard security measures including firewalls, intrusion detection systems, and regular security audits to protect your information.
We follow the principle of data minimization — ace21 only collects personal information that is strictly necessary for account management, identity verification, transaction processing, and regulatory compliance. We do not collect data for its own sake.
In the unlikely event of a data breach that affects your personal information, ace21 Casino will notify affected players and the National Privacy Commission (NPC) of the Philippines within the timeframes required by applicable law.
ace21 Casino ("ace21," "we," "us," or "our") operates the online gaming platform accessible at ace21.app (the "Platform"). We are committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access or use our Platform.
This Privacy Policy describes how ace21 Casino collects, uses, stores, discloses, and protects your personal information in connection with your use of the Platform. It has been prepared in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as well as other applicable data protection laws.
By registering for an ace21 account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue your use of the Platform immediately.
ace21 Casino collects personal data that you provide directly to us, data generated through your use of the Platform, and data received from third parties where permitted by law. The categories of personal data we collect include:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID (passport, SSS ID, driver's license) | Registration form, KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province, barangay) | Registration form, account settings |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatically via cookies and server logs |
| Usage Data | Games played, bet amounts, win/loss history, bonus usage, login timestamps | Automatically via platform activity tracking |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support interactions |
ace21 Casino uses the personal data we collect for the following purposes:
ace21 Casino will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
ace21 Casino processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012 and applicable Philippine regulations:
ace21 Casino does not sell your personal data. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
ace21 Casino uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ace21 platform. For more information on how to manage cookies, refer to your browser's help documentation.
ace21 Casino retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general data retention periods are as follows:
Upon expiry of the applicable retention period, ace21 Casino will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
Under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, you have the following rights with respect to your personal data held by ace21 Casino:
To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 13 of this Privacy Policy. We will respond to all verified requests within thirty (30) days of receipt, in accordance with applicable law.
The ace21 Casino platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. The minimum age requirement is enforced through our registration process and KYC verification procedures.
If ace21 Casino becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any funds held in such an account will be returned in accordance with our standard procedures.
ace21 Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While ace21 Casino takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. We encourage you to take steps to protect your own account security, including using a strong, unique password and keeping your login credentials confidential.
The ace21 Casino platform may contain references to third-party services, such as payment processors and game providers. These third parties operate their own privacy policies and data protection practices, which are independent of ace21 Casino.
ace21 Casino is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the ace21 platform.
Where ace21 Casino shares your personal data with third-party service providers (as described in Section 5), we ensure that appropriate data processing agreements are in place to protect your information.
ace21 Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Privacy Policy, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect.
The effective date at the top of this Privacy Policy will be updated whenever changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how ace21 Casino protects your personal data.
Your continued use of the ace21 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you must cease using the Platform and may request the closure of your account.
ace21 Casino has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below:
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data protection rights have not been adequately addressed by ace21 Casino. The NPC can be reached through their official government channels.
Now that you know exactly how ace21 Casino protects your personal information, it's time to experience the platform for yourself. Join players from Manila, Cebu, Davao, Quezon City, and Makati who trust ace21 for secure, fair, and exciting online casino gaming. Players must be 21 years old and above.